Support

Before you write

Including these four things gets your problem solved in one reply instead of three:

• Your iPhone model and iOS version (Settings › General › About)
• The Quiverborne version (in-game Settings, at the bottom)
• What you were doing when it happened — which mode, roughly how far in
• A screenshot or screen recording, if you can catch it

Common questions

I lost my progress

Quiverborne saves to your iPhone only — there is no account and no cloud save. Deleting the app, or restoring a device from a backup that predates your progress, removes it, and we have no copy to restore from. Your Lifetime VIP purchase is the exception: it lives on your Apple ID and comes back with Settings › Restore Purchases.

I bought Lifetime VIP and it is not showing

Open Settings › Restore Purchases in the game while signed in to the same Apple ID you bought with. If it still does not appear, email us with the date of purchase and we will help you check the receipt. Refunds are handled by Apple at reportaproblem.apple.com — we cannot issue them ourselves.

I watched a rewarded video and did not get the reward

Rewards are granted when the video reports completion. If the connection drops mid-video the reward may be skipped. Check your connection and try once more; if it keeps happening, tell us which reward it was (double coins, extra dungeon attempt, or revive) and we will look into it.

No ads are loading

Rewarded videos need an internet connection, and ad availability varies by region and time of day. Rewarded videos are always optional — nothing in the game is gated behind watching one.

I want to change my ad or tracking choices

In the game, open Settings › Privacy Options to reopen the consent form. To withdraw app tracking permission entirely, use iOS Settings › Privacy & Security › Tracking. Details are in our Privacy Policy.

How do I delete my data?

Delete the app. Everything Quiverborne stores lives on your device, so removing the app removes all of it. We hold nothing on our side to delete.

The game runs hot, or the frame rate drops

Open Settings › Graphics Quality and drop it to Medium or Low. That thins out the particle work, which is the usual cause on older devices.

Leaderboards are empty or will not load

Leaderboards run on Apple Game Center. Sign in at iOS Settings › Game Center and make sure you are online. Scores submitted while offline are not retained.

What languages does the game support?

English, 简体中文 and 繁體中文. The game follows your iPhone’s language setting.

What do I need to run it?

An iPhone running iOS 15 or later. The game is portrait-only and is not currently built for iPad or Mac.

Report a bug or suggest something

Both go to the same place: support@quiverborne.com. Balance complaints are welcome — if a stretch of the road feels unfair, say roughly how far in and what killed you, and it genuinely gets looked at.

See also the Privacy Policy and the Terms of Use.